Job Summary
As a Business Analyst/Technical Writer, you will be responsible for creating and maintaining high-quality
documentation for both functional and technical aspects of application/ platforms. You will work closely
with solution architects, development leads, developers, product managers and other stakeholders to
translate complex technical information into clear, concise and structure documentation. Your role will
involve ensuring that documentation meets the needs of both technical and non-technical stakeholders,
supporting solutioning, integration, ops and app/platform design discussion.
Key Responsibilities
• Create, organise and maintain functional and technical documentation for platform, including
architectural, functional flows, data flows, data/entity, micro services, etc.
• Collaborate with solution architects, development leads, developers, and other stakeholders to
drive documentation discussion.
• Translate complex technical concepts into clear, structured documentation that is accessible to
both technical and non-technical audiences.
• Ensure consistency, accuracy, and completeness of documentation.
• Create and maintain templates and documentation standards to ensure consistency across projects
and teams.
• Conduct regular reviews and updates of documentation based on changes.
• Work with cross-functional teams to ensure that all documentation aligns with the platform
documentation.
• Facilitate knowledge transfer between development teams, business units, and end-users through
detailed documentation
What we are looking for
• Bachelor’s degree in Information Technology, Computer Science, Technical Communication, or
a related field.
• At least 3 years of experience as a Technical Writer, Business Analyst, or a related role, with a
focus on creating both technical and functional documentation.
• Understanding of software development lifecycle (SDLC) and familiarity with Agile
methodologies.
• Ability to grasp complex technical concepts and translate them into easily understandable
documents for various audiences.
• Experience with documentation tools such as Confluence, Jira, Excel or similar platforms.
• Knowledge of software systems, APIs, databases, and enterprise architectures.
• Strong organizational and communication skills, with a keen attention to detail.
• Proven ability to manage multiple documentation projects simultaneously and meet tight
deadlines.
