Purpose:
The Systems Application Support associate will assist the Operations group in overseeing systems and applications, resolving software and solutions issues, and ensuring the operations environment is functional and operational.
Essential Functions:
• Monitor & Respond to System Alerts
• Troubleshoot and resolve Support Tickets as prioritized by the Platform Captains
• Perform service restarts on servers
• Analyze system logs for troubleshooting and identifying system improvements
• Provide internal, cross-functional communication with Cardinal Customer Service(s) and production engineering to provide updates
• Escalate issues internally as needed
• Open & manage support tickets with third party vendors
• Assist in setting up deployment and automation
• Execute automated tests
Additional Responsibilities:
• Other daily operations tasks as assigned
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
