RESPONSIBILITIES:
- Lead, train and manage a team of corporate secretarial managers and executives handling a high volume of portfolio of corporate secretarial clients.
- Be responsible for providing structured training for corporate secretarial team members by implementing training plans to eliminate knowledge gaps and ensure team members are up to date with key regulatory changes.
- Be accountable for hiring quality and highly skilled candidates who will contribute to the success of your team
- Be responsible for the quality of service deliveries of your team members, their timeliness, accurate billings, client relationship management, and achieving client satisfaction and retention.
- Be appointed as Registered Qualified Individual (RQI) for the company.
- Be able to plan your work effectively and efficiently, and provide effective leadership, supervision and guidance to staff to ensure deliverables are in accordance with the scope of services and timelines.
- Demonstrate expertise in Singapore regulatory framework and policies including but not limited to the Companies Act 1967, AML/CFT policies, and in relation to financial reporting matters as regulated by ACRA. You must also have sufficient knowledge on the regulatory requirements of various company set-ups in Singapore, mainly that of private limited companies.
- Understanding of client operations, processes, and business objectives and utilise that knowledge on engagement.
- Provide effective guidance to your team members for any complex client requests in order for the team to resolve the issues in the best possible and appropriate manner.
- Work closely with relevant stakeholders to achieve desired strategic outcomes including but not limited to highly knowledgeable team members, automation of processes, robust workflows, customer excellence, filing accuracies, meeting statutory compliance deadlines, and improving profit margins.
- Ensure that you and your team are carrying out tasks with efficiency, effectiveness and contributing to continuous improvements of processes and knowledge.
- Adhere to the highest degree of professional standards and strict client confidentiality.
QUALIFICATIONS:
- Recognised degree/diploma in Business Administration / Corporate Services / Legal Studies or equivalent.
- Preferably professionally certified with CGQP qualification and a member of CSIS, but not a must.
- Preferably more than 8 years experience in client facing and handling complex corporate secretarial matters including experience being RQI and named company secretary, and attending board of directors meetings.
- Proven track record of more than 3 years of leadership experience in a fast paced and technology driven organisation.
- Good understanding of Singapore regulatory compliance.
- Hands-on experience with Google workspace and Microsoft applications.
- Resourceful and experience with various productivity software applicable to facilitate daily work
- Self-motivated, positive attitude, proactive, highly-organised and detail-oriented.
- Good interpersonal and communication skills.
- Able to adapt to VUCA way of thinking and contribute to process improvement efforts.
- Able to meet tight deadlines.
EA License Number: 23C1935 | EA Personnel Number: R1551292
