The Computer Services System Engineer supports Computing Infrastructure support to Manufacturing sites. This role supports and maintains the data centers in the Singapore manufacturing sites with a scope of asset management and capacity planning, vendor management for mounting works and asset impairments. Apart from the L3 level hardware and OS support for MFG systems, this role also supports the Private cloud environment running on Hyper Converge Infrastructure. This role will require high proficiency in the hardware platforms for server and storage and domain knowledge to be able to troubleshoot and resolve escalated issues from the L2 support team. The Computer Services L3 will be expected collaborate closely with the site customers, site application teams and other Infra L3 teams in the resolution of issues and the fulfillment of service requests due to the higher complexity and the need to constantly communicate on technical details and implementation. This role will also be responsible to perform changes in critical computing and storage infrastructure supporting Micron’s manufacturing and engineering.
Responsibilities:
- Define, design and implement core computing and storage system hardware and operating system solutions
- Data Center Management for highly-secure, highly-available, operations-centric datacenter environments in Singapore sites with exposure to asset management and capacity planning, vendor management with mounting works, asset impairments and degauss works
- Provide L3 operational support with oncall support, including outside of office hours, and participate in Major incidents.
- Ensure SLA for incidents and service requests are met with high quality of work.
- Ensure KPIs, such as breach case target, MTTR and escalation target is met.
- Work alongside with our team of forward-thinking Engineers in our datacenter environments and interact with other technology teams, to build and maintain the Infrastructure for highly critical applications in those datacenter environments
- Perform changes in critical computing and storage infrastructure supporting Micron’s manufacturing and engineering
- Ensure security, availability, performance, interoperability and reliability of Micron’s core computing and storage resources with continuous improvement projects to ensure
- Collaborate with site customers and Engineering disciplines to develop Reference Architectures and technology standards based on Infrastructure Building Block for computing and storage environment
- Participate in Disaster Recovery planning and testing at the site level to ensure high class Infrastructure redundancy for computing and storage
- Continually work to improve operations and evolve the computing and storage environment to meet future demands
- Lead hardware and software refresh projects with strong collaboration with other technical teams and customers at the site
- Able to drive Engineering efforts in automation and monitoring for computing systems
- Direct the development and maintenance of technical documentation and align with server and storage administration best practices
- Participate in global IT troubleshooting events, global IT Project planning process and in rotational 24/7 Oncall for any local or global IT emergencies.
- Provide global L3 support for sites in North America and Asia, including on weekends and holidays.
- Review Level 2 case management process continually to improve operations by reducing the cases, minimizing escalations and evolve the computing environment to meet future demands.
Requirements:
- Masters / Bachelors Degree with good honors in any Computer Science/Engineering . 0-2 years of experein
- Strong analytical and problem-solving skills
- Passion to tackle business problems with application of technology
- Good communication and interpersonal skills with a problem-solving attitude
- Academic know-how or internship experiences in the Infrastructure domain of IT with Knowledge of management of
- Windows
- RHEL Linux OS
- Configuration of SAN/NAS environment
- Programming and scripting languages such as Java, PowerShell and Python.
- Splunk, Tableau or any analytics tools
- Desire to learn hardware and virtualization technologies like
- Cisco UCS, HPE ProLiant, Dell servers
- VMWare, Citrix
- Dell-EMC, NetApp, Pure Storage
- Familiar with scripting languages will be added advantage
- Certifications from Microsoft, RHEL, VMWare, Cisco, DELL-EMC, NETAPP will have an added advantage
