Operating at MindChamps Allied Care @ Siglap
Duties & Responsibilities:
- Works with all team members to ensure that each understands their job description, the desired results associated with their work, and the resources available to achieve the results
- Customer Acquisition: Market research to identify new leads and potential new markets
- Customer Relationship Management: Maintain fruitful and meaningful relationships with existing customers to ensure best service delivery and outcomes
- Trains and develops team members to ensure they can perform their duties
- Plans, assigns, and directs work; appraises performance rewards and disciplines employees
- Addresses complaints and resolves problems
- Ensures the Therapy Centre operates in a high-quality manner at all times
- Tracks timesheets, scheduling and coordinating of staff
- Supervises students for internships/externships and delegates authority and responsibility, if applicable
- Provides weekly communication to Allied Care HQ, ensuring that information, reports, and materials are provided, to clearly describe Therapy Centre activities and progress toward agreed upon objectives
- Oversees Allied Care inventory
- Attends all staff or other special meetings as requested
- Collaborates with Therapists, Psychologists and Allied Care HQ to establish policies and procedures for Therapy Centre operations
- Be available to staff to respond to emergencies and answer questions
- Completes appropriate paperwork to comply with insurance and reimbursement guidelines
- Completes all documentation and paperwork within time constraints posed by various entities
- Ensures compliance with standards, laws and regulations as directed by regulatory and accrediting organisations
- Performs other appropriate duties as requested by Therapists / Psychologists /Allied Care HQ
Requirements
- Excellent communication and interpersonal skills
- Excellent coordination skills - can multi-task and have an eye for details in a fast-paced environment
- Fast learner - comfortable with learning new softwares and processes
- Experience in Therapy or Early Intervention Centre would be a strong advantage (love working with kids, especially those with special needs)
