Responsibilities
To support multiple ongoing and upcoming large projects
To support the team’s suite of applications including
- Enterprise contact centre systems (IVR, CTI, Chat, customizedmodules)
- Outbound dialling systems
- Email and SMS notification
- IBM MQ, Tomcat and JBoss
- JAVA Programming
- IVR application development
Requirements
Academically qualified in IT related domain – Computer Science/Info Communications/System Analysis/similar
Sound knowledge of UC applications design/development/testing and support area
Managed and/or developed applications that leverage Avaya’s appliances for use by Contact Centre
Relevant experience more than 7 years
Hands-on implementation and application support experience in Avaya Experience Portal, Avaya Proactive Outreach Manager.
Knowledge on Tetherfi Products will be added advantage
Experience in working with the following technical platforms / programming languages - Linux, Shell Scripting, SQL Server
Implementation experience in Avaya Contact Centre Products is a MUST.
Independent, proactive and self-starter with excellent interpersonal and communication skills.
Strong analytical and good problem-solving skills.
Ability to work in a fast-paced and team-oriented environment.
Must be a team player
