Position: Technical Support Engineer
Job Description:
· Provide technical support to business opportunities.
· Support to Project-designated product or proposal. Comprehensively coordinate resources, successfully accomplish project POC (Proof of Concept) with significant effectiveness.
· Prepare project delivery, plan design and review, testing and verification, to ensure that the solution can be stably implemented.
· With active promotion, projects executed in reasonable process, and delivered with high quality and detail and accurate project materials and deliverables in time.
· Quickly solve problems in the progress and receive good comment from customers; promptly feedback problems to corresponding departments with advice valuable for effectively improving products and solution;
· Continuous follow-up on Projects, maintain project delivery record and data sorting; participate in project acceptance test and presentation, and produce project summary report after completion of the project.
· Collection and Analysis of System and Product Needs, Output of Quality Report, Collection and Analysis of Competing Product, Comprehensive Record of Mid/Large-scale System Implementation.
· Provide technical support in new product/proposal introduction, material output of product technology, material output of product promotion, marketing activity support.
· In charge of Planning and Implementation of Customer/User Training
Requirements:
· Responsible for technical support
· Write product solutions and responsible for inquires of technical parts of related products.
· At least Polytechnic or Bachelor’s degree in engineering, telecommunication or computer science related.
· At least 1-year experience hands on in CCTV surveillance security platforms
· Good communication skills and sense of customer-focus
Interested parties, please email to [email protected]
Karin Yong
Registration: R22108239
EA Licence: 01C3135
