Responsible for planning, designing, installing, testing & implementing systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration.
· Plan, design, install, test & implement systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration.
· Manage systems changes through established change request process & provide status reports to the relevant parties.
· Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
· Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
· Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
· Monitor the agreed service level (.e.g. service request, system availability),document & maintain the configuration of the systems; provide regular reporting to relevant parties.
· Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
· Provide systems related technical advice to customers or project team.
· Manage budget, resources and schedule for system implementation /operation activities
· Established facility management standards/best practices to ensure operation consistency across project/facility management teams
Requirements:
· Bachelor’s degree in computer science, Engineering, or a related field
· At least 3 years of relevant experience in Messaging Infrastructure
· Experience in cloud platforms (e.g., Azure, AWS) and services will be advantageous
· Excellent problem-solving skills
· Effective communication and teamwork abilities.
