Duration: 12 months contract
Working hours: Mon - Fri (Office hours)
Responsibilities
- To ensure the provision of prompt and accurate clarifications to customer queries.
- To ensure that feedback and complaints are followed-up appropriately.
- To ensure 90% of the applications are processed within five working days.
- To ensure that only applicants, who fulfil the relevant criteria, are considered for licences.
- To ensure that all queries are replied within five working days.
- To ensure that all records can be retrieved quickly upon request; and
- Make outgoing calls in reply or in response to callers who leave their numbers and request that operators call them back.
- The job holder is required to possess sound knowledge of the legislations, doctrines, policies and guidelines relevant to the licensing regimes. The job holder also has to keep updated of any changes to the legislations, doctrines, policies and guidelines to ensure that no licence applications are wrongly approved or rejected.
- the job holder is responsible for managing customers’ queries and feedback.
- The job holder has to scrutinise the results of the various screening records in deciding on the recommendations on whether to approve or reject the licence applications.
- The job holder has to analyse the applications and documents submitted to make recommendations to the relevant supervisor to approve or reject the licence applications.
- Any other ad hoc duties assigned.
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)
