About the job
Our mission to positively impact people's lives every day in every home around the world allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love.
Shark Ninja is expanding its APAC business and to scale it rapidly. It’s two brands, Shark, and Ninja, have enjoyed unprecedented growths in the past 5 years, driven mainly by the very strong innovation pipeline on both brands. Given this success in its existing markets, Shark Ninja has embarked on a bold plan for growing it’s APAC business, in which APAC plays a critical role.
As we continue to grow, we are looking for an Information Technology Support Engineer to join our team. This role will be based in Singapore.
Here are some of the EXCITING things you’ll get to do:
- Provide first-level technical support to end-users via phone, email, or in-person.
- Diagnose and troubleshoot hardware, software, and network issues.
- Collaborate with other IT teams to escalate and resolve complex issues.
- Install and configure software applications and updates.
- Assist in the documentation of IT processes and procedures.
- Maintain an inventory of IT equipment and ensure proper asset tracking.
- Collaborate with vendors for hardware and software procurement.
- Conduct periodic system audits and ensure security compliance.
- Provide technical support to end-users for hardware, software, and network-related issues.
- Install, configure, and troubleshoot desktops, laptops, and peripherals.
- Respond to and resolve help desk tickets in a timely manner.
- Assist in the maintenance and administration of IT infrastructure.
- Support employee on/off boarding process and user training on IT related topics
- Maintain accurate records of support requests and resolutions.
- Assist office infrastructure set up and maintenance (e.g.: firewall, AP, printers, etc)
- Stay updated on the latest technology trends and advancements.
Required qualifications / experience:
- Minimum 5 years of proven experience as an IT Support Specialist or similar role.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with networking concepts and protocols.
- Advanced understanding of networking concepts, protocols, and security practices.
- Excellent problem-solving and communication skills.
- Ability to work independently and collaboratively within a team.
- Certifications (e.g. ITIL Expert, CompTIA A+, MS Certified Desktop Support Technician) is a plus.
- Knowledge of Microsoft Windows, Office suite and Active Directory concepts.
- Strong customer service and communication skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Bachelor's degree in Computer Science or related field is preferred.
- Proven experience in managing EUS IT projects from conception to completion.
- Familiarity with cloud computing platforms and services.
- Demonstrated ability to develop and implement IT security policies and practices.
- Experience with IT service management tools and processes.
YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET
- Leads us to be “RARELY SATISFIED”
- Make things better each day; “PROGRESS OVER PERFECTION”
- Using your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE,”
- Deliver something great; “WINNING IS A TEAM SPORT”
- Be clear and honest, “COMMUNICATING FOR IMPACT.”
Explore SharkNinja on our social channels:
