Location :
Jurong East (island-wide pickup service)
Major holding company for distribution of pharmaceutical products
Working Hours :
5-day work week (Mon to Fri, 830am – 530pm)
Salary :
$2.5K (Contract period)
Conversion to perm (AL 21 days, MC 28 days + VBs)
Core Responsibilities (Training given) :
Under healthcare business unit
Assist in handling client phone calls and order processing
Interview Workflow :
1) They will have a 30-40 mins video interview
2) If deemed suitable, a written assessment will be sent to the candidate (candidate needs to send back the written assessment within the next 30 mins)
Requirements :
- Have Call Centre/ Customer Service or order processing experience
- Minimum Nitec and above, do note that this is not a purely call centre assistant role but is more on order processing
- Handle sales orders, customer and client enquiries/complaints
- Provide high service levels to the respective customers and clients
General Responsibilities :
- Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
- Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
- Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
- Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
- Provide feedback to supervisor on improvement areas based on customer/client issues
- Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
- Maintain up-to-date information on processes, products, price lists, etc
- Liaise with respective operations team for issues, follow-up and actions
- Establish and maintain good working relationships with clients/customer
WA me at https://wa.me/+6584998483 NOW!
Interested candidates, please submit your resume to [email protected]
JeAnn Leow
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)
