- Provide superior customer service to lounge guests to ensure that all service standards are of the highest level.
- Oversee day-to-day operations to deliver high level of service for lounge passengers consistently.
- Work closely with the lounge managers and duty managers, to ensure the smooth operation of the lounge.
- To lead, provide training and guidance to service staff.
- Monitor staff punctuality, staff performance and grooming.
- Handle and resolve issues or complaints in a professional manner.· Undertake a busy and fast paced role with varied duties.
- Monitor and ensure quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet company standards.
- Carry out regular checks of all areas of the lounge, such as food counter, shower room, toilets, etc, to ensure cleanliness and tidiness at all times and the functionality of all facilities.
- Perform general cleaning.
- Assist in clearing plates and used cutlery from passengers’ tables, politely and promptly
- Replenish all coolers and bar counters with the necessary drinks and table accessories.
- Assist in collecting and stacking up of dry stores and amenities.
- Monitor and maintain the buffet area of the lounge.
- Receive and account for food inventory.
- Follow lounge SOP and set standards.
- To assist in covering any other job positions, when required by the working situation.
- Handle administration duties when required.
- Handle and resolve staff issues/any staff conflict.
- Plan and schedule staff schedule.
- Any other duties as assigned and required by managment.
- Fluent in English.
- Hospitality - Tourism and/or F&B experience preferred.
- Excellent customer service skills.
- Good interpersonal and communication skills.
- Conflict resolution & people management skills.
- Adaptable to change.
- Excellent team player and leadership skills.
- Comfortable with fast paced environment.
- Physically fit and comfortable with physical/laborious work.
- May be required to do overtime (OT), when needed.
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