Job responsibilities and descriptions are stated as follow:
- Oversee daily operations of the customer service department.
- Address customer service issues promptly.
- Develop and implement efficient procedures, policies, and standards for customer service.
- Set customer satisfaction goals and collaborate with the team to consistently achieve them.
- Launch and manage an effective customer loyalty program.
- Keep accurate records of customer service activities and discussions.
- Assist the Manager in planning and executing customer service initiatives.
- Lead the team in delivering exceptional service to customers.
