Responsibilities:
- Proactively manage and maintain routine availability for 24x7 maintenance support calls, being on standby as required.
- Log, track, record and resolve system problems, incidents, issues, requests, and queries raised by users through phone/email/ticket within SLA standards.
- Perform proactive maintenance, apply latest firmware and patches.
- Able to work closely with vendors to address, track, execute and ensure proper closure of technical support cases.
- Has strong knowledge with VMware, Storage, Hyper-V, Windows, Linux, and backup solutions.
- Has good knowledge of administration of Windows server with active directory, DNS, DHCP and High Availability.
- Performing backups, troubleshooting and problem resolution for servers associated with a VMware virtual infrastructure.
- Familiar with Microsoft, Azure & AWS networking systems.
- Familiar with backup solutions such as Veeam, CommVault etc.
- Familiar with Cyberark PAM, Vault, PTA etc.
- Ability to provide customers’ satisfaction and execution for all project deliverables.
- Develop expertise to train staff on new technologies.
- Able to provide Level 2 Support for system and storage related issues.
Requirements:
1. Degree in Engineering or computer science or IT
2. Min 2 years’ experience in Network & Security Project Implementation
3. Any relevant security product certification
4. 2 Years experiences in implementation of security related projects
5. Experienced in installing and implementing VMware ESX (7.x and 8.x) server, VMware virtual Center, setting up V-Motion, HA, DRS, and related VMware products such as VM Workstation, VMware converter, VMware SRM, VMware Realised Automation, VM Backup products and other products for virtualisation.
6. Proficiency in network and security skills is a will be an advantage
