Benefits:
- Flexible Benefits
- Learning and Development Opportunities
- F&B Staff Discount
Operations
- Answers incoming calls
- Directs call to guest rooms, staff, or departments
- Places outgoing calls
- Receives guest messages
- Logs all wake-up call requests and performs wake-up call services
- Provides information about hotel services to guests
- Understand the telephone operator PABX switchboard operations
- Knows what action to take when an emergency call is required
- Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed
- Assists in reporting telephone equipment or service complaints and problems
- To be fully aware of and adhere of health and safety, fire and bomb threat procedures
- Multitasking abilities will always come in handy, because an operator may be asked to do other jobs as well
- Must be polite and courteous while answering the phone
- Open and close telephone functionality on the hotel front office software
- Keep records of calls placed and received by all departments and recording the call charges
- Following telephone etiquette
Experience:
Experience as a Call Centre agent in previous establishments will be an added bonus
