- Order Management: Processing orders efficiently, ensuring accuracy in order details, and confirming dispatch and delivery timelines.
- Communication: Providing timely updates to customers about their shipments, including tracking information and any delays.
- Issue Resolution: Addressing customer inquiries and complaints promptly, investigating issues related to lost or damaged packages, and providing solutions.
- Coordination with Operations: Collaborating with logistics and warehouse teams to ensure smooth operations and timely deliveries.
- Customer Support: Offering assistance via multiple channels (phone, email, chat) to answer questions and provide information on services.
- Feedback Collection: Gathering customer feedback to improve services and address areas of concern.
- Billing and Invoicing: Assisting customers with billing inquiries and ensuring clarity in pricing and charges.
- Building Relationships: Establishing rapport with clients to foster loyalty and repeat business.
- Training and Knowledge Sharing: Keeping up-to-date with logistics trends and training staff on customer service best practices.
- Reporting: Documenting customer interactions and reporting on service metrics to identify trends and areas for improvement.
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