RESPONSIBILITIES:
- Perform monitoring activities using tools provided as well as reviews of transactions flagged out
- Ensure that all tasks are completed/submitted in accordance to Standard Operating Procedures within the agreed timelines/SLA.
- Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with client
- Handle ad hoc duties as required.
REQUIREMENTS:
- Minimum education level: N levels subject to working experience.
- Minimum 1 year of experience working in an administrative role.
- Fast learner and good team player.
- Demonstrates good communication skills and comfortable to work in a fast-paced environment
- Working/shift hours are 10am-10pm, 4 days a week .
- Able to work rotating shift hours including weekends and public holidays.
