Position: ICT Technical Assistant
Contract Period: 01 Jan 2025 to 31 Dec 2025
Location: Anglo-Chinese School (Barker Road)
60 Barker Road, Singapore 309919
Working Hours:
- Mondays to Thursdays: 7:30 AM to 4:45 PM (inclusive of 45-minute lunch break)
- Fridays: 7:30 AM to 4:15 PM (inclusive of 45-minute lunch break)
- Service not required on Saturdays, Sundays, and gazetted public holidays.
Scope of Services:
The ICT Technical Assistant will be responsible for managing the school’s daily ICT operations, particularly supporting the 1:1 Personalised Digital Learning Programme with a focus on student Chromebooks. The services required include:
- ICT Resource Management:Inventory and asset management, including maintenance, replacement, condemnation, and loaning of ICT equipment.
Managing and maintaining non-SSOE equipment, including Chromebooks, MacBooks, Windows laptops, projectors, and visualisers.
Providing first-line technical support for students' Chromebook devices and liaising with vendors for repair and collection.
Monitoring students' Chromebook usage and maintaining whitelist/blacklist settings using DMA software.
- School Website & Portal Management:Updating information on the school website and portals as needed.
- Technical Support:Providing AVA/IT/Live-stream setup support during school functions and events.
Offering ad hoc technical support to staff members when necessary.
- Training & Stock-Taking:Conducting occasional IT training sessions for both staff and students.
Performing stock-taking of all ICT resources (equipment and software) twice yearly.
- Administrative Duties:Assisting with any other ICT-related administrative or operational tasks as required.
Qualifications, Skills & Experience:
- Minimum Qualifications:GCE 'N' Level Certificate or equivalent (educational certification may be offset by relevant work experience).
- Skills Required:Strong interpersonal, communication, analytical, and negotiation skills.
Ability to multitask, work independently, and collaborate effectively as part of a team.
- Experience:At least 2 years of relevant working experience in ICT technical support or a similar role.
