Benefits:
- Flexi-benefits
- Duty meals
- Certified On-the-Job Training Centre
- Birthday leave & F&B voucher
Operations:
- To ensure that all VIP arrival rooms are checked and amenities are replenished in the rooms prior to the guest’s arrival
- To welcome and bid farewell to all VIP guests
- To develop and maintain close business contacts with house guests and to provide personalized service whenever possible
- Attend to guests’ requests and thoroughly investigate guest complaints
- Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
- Support the Reception team in relation to KPI achievement, upselling targets, My Millennium sign ups and Revinate scores
- Assist DM with regard to complaint handling.
Guest Services:
- Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner
- To deal with irate guests and find ways to resolve issues to the guests’ satisfaction
- To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale
- To lead as a role model in terms of service and Revinate scores.
