The primary role of the Senior Executive / Executive, Operations is to provide support to the Manager, Operations and any other persons or companies assigned, in a professional and timely manner.
This individual will assist with assigned events, from sourcing, planning to event execution, resource management, coordinating and negotiate with different stakeholders and adhere to delivery timeline.
Job Responsibilities
- Support Manager, Operations on operation plans from the start to the end of the event, including contingency and risk management plans
- Coordinate with vendors such as transportation, accommodation, ticketing agent and venue to ensure adherence to event plans, budget, ensuring that everything runs smoothly and accurately
- Manage event expenditure within budget provided by Manager and liaise with finance on invoicing and payment matters to ensure timely settlement
- Manage all customer enquiries, requests and feedback promptly and professionally
- Source and hire freelance crews including translators for events, if required
- Manage backstage items inventory, ensuring sufficient amount for every event rider
- Comply with various event’s policies and procedures to ensure that they are within government rules and regulations
- Recommend measures to improve processes, always strive to do better and adopt best practices
- Resolve all project issues and deviations to ensure that projects are executed as planned
- Support department administration work such as counting stocks, post show archiving etc
- Handle and support team projects, such as merchandise, customer experience programs
- Support ad hoc projects as directed by the Manager, Operations
Job Requirements
- Possess at least a Diploma with specialization in Events Management, Mass Communication or Project Management preferred
- Preferably at least 2 years of relevant project management experience, preferably in the field of Events or Entertainment. Fresh Graduates are welcomed too
- Strong interest in the music/entertainment industry and possess great knowledge in music trends
- Great attention to detail, is highly responsible and takes pride and ownership in work done
- Highly independent and resourceful team player with impeccable integrity
- High level of willingness to learn and be developed in a fast-paced environment
- Strong communication, interpersonal, quick problem-solving, time management, and planning and organisational skills
- Able to multitask, work well in a diverse and dynamic environment and under pressure during events
