Responsibilities
· Responsible for all level 1 onsite and remote technical support and onsite corrective and preventive services on all company products, including gaming machines & systems.
· Responsible for installation, configuration, troubleshooting, replacement and repairing (if any) on the company products in a field environment.
· Maintain a positive image and high customer satisfaction with company’s customers.
· Follow documentation, policies and procedures and perform tasks with minimal supervision and completed the essential paperwork timely.
· Guide/assist the local or oversea customer to investigate or troubleshoot the issue
· Ensure that issues are handled within the agreed service level agreement (SLA) timeframe.
· Explain to customers on basic functionality of company products
Specifications
· 1 - 2 years of working experience in field technical support.
(Fresh graduates with relevant qualifications are welcome)
· Possess a Diploma or NITEC / Higher NITEC in Computer / Electronic Engineering, Electrical & Electronic Engineering or a related field.
· IT knowledge and technical troubleshooting skill is desirable.
· Work well in a team setting.
· Able to travel overseas for short-term assignments and installations (overseas allowance provided).
· Weekend standby (until 11pm) on rotational basis and to be on-site when as needed/requested by customers (standby allowance provided).
· have own transport is a must.
Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON
Alternatively, you may send your application and resume in MS Words format to [email protected] or Whatsapp to 8767 9648
By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.
**We regret to inform that only shortlisted candidates would be notified.
K N Tan
Registration Number: R1768143
EA Licence No: 17C8778 (JIH SUN EMPLOYMENT AGENCY)
R:74EYRN1W9
