Roles & Responsibilities
- Receiving installation, testing, commissioning, and service schedule instructions from the Project Supervisor/Manager.
- Preparing to attend installation and service jobs, which involves contacting customers and landlords to schedule installations and service requests, and organizing the necessary project equipment, spare parts, and safety gear.
- Diagnosing and isolating faults, communicating with customers about the cause of the issues, and outlining corrective actions.
- Resolve faults by replacing defective components, readjusting system settings, and reinforcing end-user training for proper equipment usage.
- Escalate unresolved project issues to the supervisor for further guidance and action.
- Coordinate and schedule site testing with the main contractor, subcontractors, and customers as required.
- Manage and account for company-issued assets, including tools, laptops, vehicles, intellectual property, and more.
- Report on any follow-ups regarding outstanding service jobs and submit weekly timesheets.
- Participate in all job-related training to stay informed about the solutions offered by the company.
Requirements:
- Skilled in interpreting blueprints and schematic drawings.
- Capable of climbing ladders and proficient in the operation of handheld power tools.
- Strong communication skills with a commitment to delivering exceptional customer service.
- Possess a valid driver’s license and demonstrate the ability to operate fleet vehicles safely at all times.
