Job Description:
• Process customers’ requests in the Card Services Customer Fulfillment function, e.g. Cancellation of Cards, Replacement of Cards, Bill Payment, GIRO applications
• Complete all requests with accuracy and within the agreed Service Level Agreement
• Manage and resolve customers’ and business units’ feedback/complaints and queries promptly
• Identify opportunities to improve productivity, risk controls, efficiency, and service quality in the team
• Support in digitization effort driven by the management and ad-hoc /admin tasks assigned
Job Requirements:
• Diploma/Degree Holder
• Preferably 1 - 2 years of relevant banking experience/candidates without relevant experience welcomed to apply
• Able to multi-task and cope with change and diversity in a fast-paced environment
• Possess strong analytical and problem solving skills, able to think objectively and 'think outside the box' when analyzing issues
• Meticulous with an eye for details and quality mindset
• Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations
• Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & Powerpoint
• Team player, self-motivated and resourceful
