Company Introduction
ByteBridge is a widely trusted innovator of IT services, specializing in data centers, enterprise IT, and unified communications. Founded by passionate experts with a vision to achieve customer success through technology enablement, ByteBridge bridges the technical gaps to help enterprises achieve their vision and expand globally. Trusted by some of the world’s leading international companies, ByteBridge continues to drive success for its clients through innovative solutions.
Position Summary
The Sales and Operations Specialist is a dynamic role that supports the sales team while ensuring seamless operational processes across sales activities. This position involves managing customer relationships, streamlining sales processes, and collaborating across departments to achieve business objectives. The ideal candidate will thrive in both client-facing and operational environments, contributing to the overall success and efficiency of the sales function.
Essential Functions
- Assist the sales team with client outreach, follow-ups, and maintaining strong customer relationships.
- Maintain and update customer databases, sales records, and inventory systems, ensuring data accuracy and completeness.
- Accurately process sales orders, track progress, and coordinate logistics to ensure timely delivery.
- Serve as a point of contact for customers, handling inquiries, providing product information, and offering exceptional service.
- Prepare, generate, and analyze sales reports and performance metrics for the sales management team.
- Prepare and manage sales contracts, agreements, and related documentation to ensure compliance and organization.
- Monitor and manage inventory levels, coordinating with logistics and supply chain teams for product availability.
- Resolve customer issues, complaints, or delays in a timely and effective manner.
- Work closely with marketing, finance, logistics, and other departments to ensure operational efficiency and support sales goals.
- Participate in sales meetings and contribute ideas to improve processes, customer acquisition, and retention strategies.
Qualifications
- Proven experience in sales operations or a similar role.
- Strong communication and customer service skills.
- Proficiency in data management and sales reporting tools.
- Ability to multitask and work efficiently in a fast-paced environment.
- A collaborative mindset with excellent organizational skills.
- Experience with CRM systems and inventory management is a plus.
