A Retail Assistant Manager, or Manager, is responsible for making sure that the daily operations of a retail outlet run smoothly by supporting staff on the sales floor and handling administrative duties. Their duties include inspecting inventory shipments, resolving customer complaints and training new team members. He or she should be in a position to perform different daily job duties depending on the types of products being sold, the number of staff in a store and the size of the retail store.
Responsibilities:
- Achieve personal and department’s sales target on a monthly, quarterly and yearly basis
- Train staff on how to drive sales through consistent development of product knowledge and ensure high level of customer service standards
- Monitor sales performance/customer service standards and take corrective actions as needed
- Resolve customers’ issues and escalate to management if necessary
- Be well verse on various products to guide sale executives
- Ensure compliance to policies and procedures and report concerns to senior management
- Comply with inventory control procedures and maintain stock-count
- Ensure that the retail shop is clean, organised and visually appealing
- Collaborating with other departments to optimise the customer experience and improve store operations
Requirements:
- Basic understanding of sales principles and customer service practices
- Able to speak and understand simple English
- Strong communication and interpersonal skills
- Friendly and energetic personality with customer service focus
- Ability to perform under pressure and address complaints in a timely manner
- Relevant experience of selling consumer electrical products, bedding, furniture and/or Air-con will be an added advantage
- Able to work retail hours, weekends and public holidays
- Able to attend company-sponsored PWM/OPW training.
