Role and Responsibility :-
- To provide quality day-to-day L2 Production support for Java/Web-based application.
- To coordinate and support infrastructure maintenance activities.
- To manage implementations of new application releases, adhering to the best practices of the release management process.
- To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
- To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
- To enhance existing support process to maintain/improve service level & quality.
- At least 2 years working in an L2 Application Support Environment
Core technical competency required :-
• Linux; Unix Shell Scripting
• SQL (MYSQL/MSSQL)
• Java/Web-based
• OpenShift/Docker
Good to have experiences :-
• AngularJS
• ActiveMQ
• Elastic Search
• Application Monitoring Tools
• CI/CD (Continuous Integration & Continuous Deployment)
• Python
• Microservices concept
