Roles & Responsibilities
This role is responsible for overseeing motor insurance
claims, monitoring and management of policies loss ratio, and managing admin aftersales
processes within CRAC. This role combines claims management with administrative support
to ensure optimal customer satisfaction and operational efficiency. The ideal candidate will be
detail-oriented, organized, and adept at handling both customer service and administrative
tasks.
Motor Claims Management:
- Process and manage motor insurance claims from initiation to resolution, ensuring all necessary documentation is collected and verified.
- Coordinate with insurance companies, assessors, and repair workshop to facilitate timely claim settlements.
- Monitor and update claim statuses, keeping relevant stakeholders informed of progress and outcomes.
- Address and resolve any issues or disputes related to claims, aiming for efficient and satisfactory resolutions.
Customer Service:
- Act as the primary point of contact for customers regarding motor claims and aftersales inquiries.
- Provide exceptional customer service by addressing questions, resolving issues, and offering support throughout the claims and aftersales processes.
- Communicate clearly with customers to explain processes, gather information, and update them on the status of their claims or service requests.
Administrative Support:
- Maintain and update records related to motor vehicles, insurance policies, service histories, and customer interactions.Prepare and manage documentation for insurance renewals, policy changes, and aftersales services.
- Assist in preparing reports and summaries related to claims, aftersales performance, and administrative activities.
- Support internal departments by coordinating activities and ensuring efficient processing of claims and service requests.
- Check, monitor and renew road tax timely.
- Other duties as assigned
Compliance and Reporting:
- Ensure compliance with company policies, industry regulations, and legal requirements
- related to motor insurance and aftersales services.
- Prepare and submit regular reports on claims performance, aftersales activities, and customer satisfaction to management.
- Assist in the development and implementation of procedures to improve the efficiency and effectiveness of claims and aftersales processes.
Requiremetns
- GCE O-Level or diploma in any discipline, and Certification In General Insurance(CGI).
- Proven experience in motor claims management, aftersales administration, or a similar role within the automotive or car rental industry.
- Strong knowledge of motor insurance policies, claims processes, aftersales services, and industry regulations.
- Excellent organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), emails, and other online collaboration tools.
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks and work effectively under pressure.
- Customer-focused with a commitment to providing high-quality service.
