The Role
The Technology Governance & Control Team is a key IT team responsible for providing oversight and governance of IT system development, service management, operations, and support functions at SMBC in Singapore.
Job Responsibilities
- Lead an IT Quality Assurance Team of more than 5 members to enhance the overall IT Technology Quality Assurance (QA) and Control framework.
- Develop, implement, and maintain the relevant IT Technology QA and Control framework, including policies, processes, and tools, for Singapore Branch and across APAC Branches.
- Conduct regular IT Technology QA & Control compliance checks on in-scope Technology Controls, such as project management, IT security, and operations, to evaluate the adequacy and effectiveness of internal controls.
- Prepare and review IT Technology QA & Control compliance assessment reports and establish remediation and improvement plans.
- Maintain IT Technology QA & Control compliance checklists, ensuring they are in line with regulatory requirements and internal IT procedure manuals.
- Ensure compliance with the bank's IT governance policies and procedures and collaborate with IT system owners to perform system risk assessments.
- Standardize processes and procedures with APAC branches, reviewing IT-related documents such as procedure manuals and guidelines.
- Provide leadership and guidance to technology teams, ensuring adherence to IT Technology policies and procedures.
- Implement IT Technology Governance and Controls on digitalized platforms for improved productivity and efficiency.
- Provide IT audit support to relevant business units and IT audits.
Job Requirements
- Bachelor’s degree in IT or equivalent with minimum 10 years of working experience in IT governance and control, preferably in the Financial Services sector.
- Strong leadership and people management skills, with experience in managing teams responsible for IT Quality Management.
- Subject Matter Expert in IT Quality Management framework and its implementation.
- Ability to identify risks within processes and develop effective control checks.
- Solid knowledge of regulatory and compliance requirements in the APAC region, such as MAS TRMG & BNM RMiT, and the ability to apply legal/regulatory guidance.
- Collaborative mindset, capable of working with stakeholders at all levels of the organization.
- Familiarity with industry standards, trends, and products.
- Strong analytical and communication skills, with the ability to clearly communicate operational risks.
- Understanding of system development and operational processes in the financial services industry.
- Strong decision-making, problem-solving, and numerical skills.
- Ability to manage large workloads, meet deadlines, and prioritize tasks.
- Experience in IT governance reviews, controls testing, and assurance, as well as delivering IT Quality Assurance training.
- Excellent communication, presentation, and interpersonal skills.
- Preferred experience working with JIRA (workflow management system) and ServiceNow (ITSM/ITAM).
- Work location: One@ChangiCity
