The Guest Services Executive is to perform various aspects of the front office operations and demonstrates high level of service throughout the entire guest journey. To ensure that service quality aligned to brand standards and LQA guidelines. He/she will ensure ALL loyalty Program benefits are observed and enrol new loyalty members as required.
Primary Responsibilities
• Welcomes all guests, promotes inter-hotel sales and in-house facilities, and provides directions and
suggestions to the hotel surrounding areas
• Assist guests with check-in and check out
• Confirms mode of payment; performs pre-authorization on credit card or collects required deposit for cash
payment
• Manage and assist guests with any enquiry that may arise
• Process all guests check out by confirming invoice balance, payment mode and feedback on stay
Knowledge and Experience
• Diploma from preferably hospitality or related field
• Minimum 1 years’ relevant experience or in customer service
• Excellent written and communication skills in English and ability to communicate in a second language
