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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Manager / Senior Manager, Caresphere Academy, Customer Care
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Manager / Senior Manager, Caresphere Academy, Customer Care

Sysmex Asia Pacific Pte. Ltd.

Sysmex Asia Pacific Pte. Ltd. company logo

Job Purpose:

To lead the Sysmex Asia Pacific region’s training portfolio by implementing efficient, high-quality training solutions that align with global standards, manage resources effectively, and drive measurable business outcomes.


Job Description:

  • Training Portfolio Coordination: Collaborating with sales, marketing, and customer care teams to plan product-related training for the SAP region.
  • Global Strategy Implementation: Executing global training strategies and technologies in the SAP region to align with company-wide training objectives and ROI targets.
  • Blended Learning & Cost Efficiency: Maintaining high training quality by implementing blended learning scenarios, reducing reliance on costly classroom/onsite sessions.
  • Training Evaluation: Collecting feedback and analyzing the impact of training programs on business outcomes to measure their effectiveness.
  • Digital Training Alignment: Ensuring local digital training initiatives follow global guidelines, focusing on cost-effective production workflows.
  • Educational Expertise: Providing high-level training concepts for employees and customers, ensuring expertise and quality in education.
  • Team Leadership: Leading and supporting a training delivery team, helping them achieve KPIs and grow professionally.
  • Budget Management: Overseeing department budgets, ensuring cost-effective activities, and providing strong ROI.
  • Sustainability and Certification: Ensuring the long-term quality of training courses, facilities, and participant certification processes.
  • Assumes additional related responsibilities and projects as required by the Supervisor.

Job Requirements:

  • A Bachelor's Degree in Education, Training and Development, or a Master's Degree in Organizational Development, Educational Leadership, or a related field is required.
  • Certification as a Certified Professional in Learning and Performance (CPLP) is a plus.
  • Proven experience in leading and developing a product-related training department or provider within a cross-cultural setting.
  • Strong expertise in adult learning principles and e-learning methodologies.
  • A minimum of 5-10 years of experience in training management, corporate education, or a related field.
  • Demonstrated proficiency in blended learning strategies, digital training platforms, and aligning training initiatives with global standards.
  • Expertise in Blended Learning and Digital Training, a strong understanding of Learning and Development best practices, as well as advanced analytical and evaluation skills. Proficiency in technology and digital literacy is essential
  • A motivated team player with a creative mindset and a strong sense of responsibility.
  • The ideal candidate is proactive, organized, and results-driven in their approach to work.

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