- Overall in-charge of all Technical Staff and to coordinate on Departments’ requirements. Ensure the smooth management and operations of the RP’s facilities such as laboratories, studios, XLC and TRCC.
- Provide direction and co-ordinate all related matters and report to RP on manpower charges and payment claims via monthly reports. This should include:
- Leave plans of Technical Staff and covering arrangements.
- New and/ or rolled over Incident(s) with details and status that had occurred in the preceding month(s) and provide recommendations to resolve the issues.
- In the event where any deployed Technical Staff is absent from duty, the Technical Manager shall be responsible to ensure service standards to RP are maintained by immediately updating RP and providing a suitable stand-in with the relevant skillsets. The Technical Manager shall consolidate and report these cases in the monthly report.
- Coordinate with the Technical Staff of the Department and responsible for managing and monitoring overall service requirements to ensure satisfactory service levels are met.
- Manage and supervise the team of Technical Staff of the assigned Department in carrying out duties specified in the Contract.
- Assume the role as the key contact person for the assigned department in laboratory operation and management matters and in providing technical support.
- Work with RP to ensure facilities and equipment problems are promptly followed-through and resolved.
- Ensure continuous support to assigned School/ Department by managing knowledge transfer among the Technical Staff.
- Direct and co-ordinate all other technical support matters including HR administration of staff, installation and testing of equipment, technical personnel training, logistic support, documentation preparation and operation start-up.
- Assist in working with external vendors and internal departments to ensure proper technical setup and support service levels are met.
- Undertake any other technical support-related duties stipulated by assigned Department.
x
