- IT support (remote/onsite), maintenance and resolution of hardware and software issues related to end-user desktops/laptops, servers, printers and other network issues within the organisation.
- Maintain and review IT documentation, covering infrastructure, service subscriptions and contracts.
- Support, review & liaise with end users on the implementation of an IT governance framework, policies, systems, and infrastructure to ensure compliance and alignment with guidelines.
- Perform and participate in capacity planning, redundancy planning and execution of a Disaster Recovery Plan.
- Provide input for annual IT requirements planning and budgeting.
- Involve and conduct regular system audit for IT effectiveness, efficiency and security.
- Analyse & evaluate system & users’ requirements and make recommendations for IT upgrades.
- Proactively propose suggestions to improve IT systems and operations.
- Proactively identify acquisition opportunities of new innovations for the organisation.
- Assist in driving digital transformation initiatives in line with the strategic objectives of the organisation.
- As part of the digital transformation initiative, work with external service providers to implement new applications, projects or upgrades.
- Liaise with multiple vendors in resolving problems in the rolling out of new applications and ensuring that project delivery is on time.
- Any ad-hoc tasks as assigned by the Management
Requirements
- Bachelor's degree or Advanced Diploma or equivalent in Computer Science, Computer Engineering, or Information Technology preferred.
- At least 3-5 Year(s) of working experience in the related field is preferred for this position.
- Excellent knowledge of technical management, information analysis and of computer hardware/software systems
- Proven working experience
- Excellent in managing and administrating Microsoft Windows Server and Apps including Office, Teams and Exchange
- Hands-on experience with computer networks, network administration and network installation
- Management and leadership skills
- Multi-tasking and time-management skills, with the ability to prioritize tasks
- Highly organized and detail-oriented
- Excellent analytical, problem-solving and communication skills
