E-commerce operations specialist

Key Responsibilities:

1. Website Management:Ensure the e-commerce platform is functioning smoothly.
   Update product listings, descriptions, and prices.
   Manage website content and banners.
2. Order Fulfillment:Oversee the processing and fulfillment of customer orders.
   Coordinate with warehouses and logistics partners for timely delivery.
   Handle returns and exchanges.
3. Inventory Management:Monitor stock levels and manage inventory.
   Forecast demand and coordinate with suppliers for restocking.
4. Customer Service:Address customer inquiries and resolve issues.
   Implement strategies to enhance customer experience.
5. Marketing and Promotions:Plan and execute online marketing campaigns.
   Manage promotional activities and discounts.
   Analyze campaign performance and adjust strategies accordingly.
6. Analytics and Reporting:Track and analyze key performance metrics (KPIs).
   Generate reports on sales, customer behavior, and website performance.
   Use data insights to make informed business decisions.
7. SEO and SEM:Optimize the website for search engines (SEO).
   Manage paid search campaigns (SEM).
8. Compliance and Security:Ensure compliance with e-commerce laws and regulations.
   Implement security measures to protect customer data.

Required Skills:

1. Technical Proficiency:Familiarity with e-commerce platforms (e.g., Qoo10, Amazon, Lazada, Facebook,Tiktok)
   Understanding of web development and design principles.
2. Analytical Skills:Ability to analyze data and generate insights.
   Proficiency with analytics tools (e.g., Google Analytics).
3. Marketing Knowledge:Understanding of digital marketing strategies and tools.
   Experience with SEO, SEM, email marketing, and social media.
4. Organizational Skills:Strong project management abilities.
   Capacity to multitask and prioritize tasks effectively.
5. Customer Service Orientation:Excellent communication skills.
   Ability to handle customer inquiries and resolve issues promptly.
6. Problem-Solving Abilities:Capability to identify and address operational issues.
   Creative thinking to improve processes and strategies.
7. Financial Acumen:Basic understanding of budgeting and financial analysis.

Experience needed: 1 year