HRIS Specialist, Office of Human Resources

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• HR Technology Projects
  • Work closely across internal HR teams and IT team to gather and document business requirements, analyse business processes and data to identify opportunities for technology improvements.
  • Work with external vendor to define the functional design (i.e., business requirements, workflow, system access) and solutioning to implement SAP SuccessFactors solutions that meet business needs.
  • Perform impact analysis and estimate effort/cost required which includes identifying scope/approach for data migration with the business users.
  • Act as the subject matter expert and provide support for the department suite of HR solutions e.g., SAP HR ECC, SAP SuccessFactors modules including Recruitment, Performance Management, Succession, Compensation, Learning, EC Payroll, 3rd party tools such as Glint, Chronus, SharePoint, Content Management System, Microsoft Forms, Power Automate, etc.
  • Prepare the user cases with business users for user acceptance testing (UAT) and conduct UAT together with the users prior to signoff and deployment.
  • Deploy solution following established processes and methodology.
• HR Technology Operations
  • Be the functional administrator to configure and maintain SAP SuccessFactors modules not limited to functional objects maintenance, business rules, process workflow, role-based permissions etc. This will include managing all user access maintenance for staff and faculty e.g., user roles in SAP SuccessFactors, Qliksense, Electronic Document Management System, any other 3rd party system.
  • Provide ongoing support to HR staff and other users, addressing any questions or concerns about the system; a point of contact for resolving technical issues related to the various HR solutions in place.
  • Create and maintain system documentation across all internal HR portals and HR tech platforms, including employee directories, user guides, policies, and processes, to enhance the self-service capabilities.
  • Develop training materials, conduct training sessions for users on the use of HR technology platform.
  • Create and maintain functional documentation, user guide, FAQs where necessary to support end-users to navigate the system effectively.
• Data Management
  • Ensure the integrity and accuracy of HR data through regular audits, data validation.
  • Develop and generate ad-hoc reports, stories to meet the needs of HR and other departments.
  • Work with different teams to understand their data needs, developing data collection strategies and ensure Employee Central as the system of record to optimize efficiency and data quality
  • Analyze HR data to identify trends, patterns, and areas for improvement and design HR dashboards that provide real-time insights into key HR metrics.
• Continuous Improvement
  • Identify opportunities to streamline HR processes, workflow and improve user experience through technology enhancement/automation.
  • Identify opportunities for system enhancements, new releases from SAP and work with vendors to implement new features.
  • Stay updated on latest trends, technology, and best practices to ensure the HR service delivery will be at the optimal level.

• Bachelor's Degree, preferably in Computer Science, Information Technology, Human Resources, or a related field.
• 8 or more years of experience in HR technology management and system administration, or system implementation of HR technology software or related roles, with at least 3 years in planning, project managing and executing SAP SuccessFactors project.
• SAP Certifications.
• In-depth knowledge with SAP SuccessFactors modules EC / ECP / RCM / ONB / PMGM / CMP / S&D.
• Expert proficiency in configuration, application, and maintenance of SAP SuccessFactors, preferably certification in SAP Employee Central and EC Payroll.
• Strong technical background to coordinate with technical teams and vendor to solve complex requirement and integration issues.
• Good grasp of IT Technologies, methodologies, architecture, and best practices.
• Good understanding of HR technology platforms, 3rd party faculty information system, survey platform (Glint).
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Advanced proficiency in Excel and Power BI / Qlik or similar software.
• Attention to detail and ability to independently handle multiple concurrent tasks and changing priorities in high-pressure situations. Able to adapt to changes and maintain a customer-focused approach to meet the diverse needs of HR system users.

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.