Job Summary
We are looking for a dynamic Project Management Officer who will be driving successful project execution and strategic alignment across teams to deliver impactful results.
Mandatory Skill-set
- Diploma or Bachelor’s Degree in Computer, IT, Engineering or Business equivalent;
- Knowledge of SDLC and AI;
- Proficient in tools - Microsoft 365, Jira, Confluence, Figma;
- Experience of working with cross-functional teams, including IT and Compliance;
- Capable of analyzing situations to make informed decisions;
- Strong ability to convey ideas and updates clearly to team members and stakeholders;
- Good communication and Project Coordination skills.
Desired Skill-set
- Prior experience in Agile Project Management/Customer Service is a plus.
Responsibilities
- To support and drive Bank’s Generative AI initiatives in improving Contact Centre operations, employee journey and overall customer experience;
- Ensure smooth delivery of Contact Centre system enhancements in Corporate Banking (such as CRM and fixes through comprehensive testing;
- Preparation of test cases based on user requirements, executing cases, and collaborate with developers to ensure all issues are resolved before release;
- Support off peak hours release after office hours and weekend and public holidays;
- Strong ownership of assigned projects and ensure tasks are completed to meet project timeline;
- After office hours and weekend/PH work are expected to support releases during off-peak hours.
Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.
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Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
