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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Operational Support Analyst
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Operational Support Analyst

Optimum Solutions (singapore) Pte Ltd

Optimum Solutions (singapore) Pte Ltd company logo

Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Role : Admin/Operational Support Analyst

  • 2+ years of Admin / Operational Support experience.
  • Raising of eMemo/Contract activities - must have experience
  • Staff Onboarding/Off-boarding process - must have experience
  • Hands-on understanding / experience in Microsoft product is require (MS Excel (Vlookup / Hlookup), Outlook, Word) - must have experience
  • Streamline, clean up, create proper hierarchy for document repository.
  • Tracker and chaser deliverables and To-Dos
  • Liaise with Service Recovery Test Center of Excellence (STSS) / Finance
  • Support in SDM and related documentation activities
  • Communicating and following up admin support for Control-M scheduled maintenance related activities
  • Report generation / inputs for broader reporting for pillar based on data pulled from various resources
  • Admin support, coordination, governance activities for production pillar
  • Data clean up, highlighting quality issues based on checklist and correction as per guidelines-
  • Setup of meetings, capture minutes, follow ups with teams as required.
  • All other non-technical tasks that can be performed within Service Recovery to support the Service Recovery team

Responsibilities:

  • Provision in Microsoft Office, knowing how to use Microsoft Excel to tabulate data for data analysis, reporting, Powerpoint to compile and generate slides for presentation.
  • Able to multitask without compromising of work quality ie. Multiple onboarding / offboarding on the same day.
  • Preferably having experience working in Financial Industry, with prior knowledge of how Financial Institution works.

Domain : Banking

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