Responsibilities:
- Manage and direct the day-to-day operations of IT services
- Manage outsourced vendors and in-housed contractors to meet the delivery and operation needs of IT services
- Manage change request, service request and production support issues and ensure service levels are met
- Review system designs and technical specifications to ensure all requirements are captured to meet system objectives
- Review post production issues and identify root cause and work with vendors on preventive measures
- Plan, execute and support system implementation, software/hardware upgrades and security patches
- Manage the verification of software patches and upgrades for applications
- Measure, monitor and continuously improve performances of IT services
Professional Skills/Experience:
- Bachelor or higher Degree in IT or equivalent
- At least 5-8 years of relevant experience in application production support on Java and .NET applications in both Unix and Windows operating environments;
- Experience in incident management, problem management, release management, root cause analysis and deployment;
- Understand SDLC and experience working with business users, various IT teams and vendors;
- Knowledge of web languages (e.g. HTML/CSS, JavaScript);
- Experience with .NET Core
- Familiarity with databases (e.g. Oracle, Microsoft SQL) and application servers (e.g. IIS,WebSphere Application Server)
- Prior experience working as a Systems Analyst for a Government organization will be a big plus
- Sound understanding of the technical aspects of systems integration in an environment with diverse technology
- Strong communication skills and ability to influence to gain consensus from multiple stakeholders when required
- Possess strong information acquisition, analytical and problem solving skills
- Good organization skills and able to work with minimal supervision in a rapidly changing
- environment
- Certifications: ITIL, PMP, Scrum
People Profilers Pte Ltd
DID: 6950 9738
http://www.peopleprofilers.com
Lim Yi Tian, Candy
EA License No. 02C4944
Registration No. R1109829
