- Developing key performance goals and managing the performance of the staff
- Creating and implementing strategies for business growth
- Managing the recruitment, hiring and training processes
- Ensuring that departments or units deliver quality offerings to clients
- Working closely with Account Managers and other senior staff to improve efficiency and performance
- Improving internal processes for better productivity
- Overseeing large projects and interpreting performance reports
- Managing the budget and monitoring the financial health of a location or business unit
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