Our client is a reputed bank.
Responsibilities
· Process customers’ requests in the Card Services Customer Fulfillment function, e.g. Cancellation of Cards, Replacement of Cards, Bill Payment, GIRO applications
· Complete all requests with accuracy and within the agreed Service Level Agreement
· Manage and resolve customers’ and business units’ feedback/complaints and queries promptly
· Identify opportunities to improve productivity, risk controls, efficiency, and service quality in the team
Support in digitization effort driven by the management and ad-hoc /admin tasks assigned
Skills/Requirement
· Diploma/Degree Holder
· Preferably 1 - 2 years of relevant banking experience.
· Able to multi-task and cope with change and diversity in a fast-paced environment
· Possess strong analytical and problem solving skills, able to think objectively and 'think outside the box' when analyzing issues
· Meticulous with an eye for details and quality mindset
· Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations
· Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & Powerpoint
Team player, self-motivated and resourceful
We regret to inform that only shortlisted candidates will be contacted.
PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)
This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
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