Our client, one of world’s largest financial services institutions is looking for:
Project Management Officer
Responsibilities:
- To support and drive Bank’s Generative AI initiatives in improving Contact Centre operations, employee journey and overall customer experience.
- Ensure smooth delivery of Contact Centre system enhancements in Corporate Banking (such as CRM and telephony) and fixes through comprehensive testing.
- Preparation of test cases based on user requirements, executing cases, and collaborate with developers to ensure all issues are resolved before release.
- Strong ownership of assigned projects and ensure tasks are completed to meet project timeline.
Requirements
- Diploma or Bachelor’s Degree in Computer, IT, Engineering or Business equivalent.
- Good understanding in Software Development Lifecycle (SDLC) and AI.
- Proficient in productivity tools such as Microsoft 365, Jira, Confluence, Figma, etc
- Experience in Agile Project Management and Customer Service is preferred.
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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job/position title applied “Project Management Officer”)
Only shortlisted candidates will be notified.
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EA License Number: 10C3636
EA Personnel Name: Vimmi Baunthiyal
EA Personnel Registration Number: R1543982
