Job Purpose:
Provide support and techical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices.
Job Description (Support for Management and Production Floor)
- Project support as assigned or requested.
- Perform PR and PO / Inventory documentation recording.
- Perform weekly backup image.
- Responding to incident requests / enquiries / solutions via email under ticketing system or phone.
- Providing technical assistance (remotely access / on-site) to ERP Systems (NAV), Matching Systems, Mobile Systems (MSO / MVS / WMS), Portal Systems and Reporting Systems.
- Running reports to analyse common complaints and problems.
- Deploy IT related devices (Desktop / Laptop / PDA / BTP / MFP / SFP) to end-user.
- Providing technical assistance (remotely access / on-site) to IT related devices.
- Follow up closely with end-user to ensure full resolution resolve the concern of issues.
- Diagnosing errors and any other issues.
- Writing, editing, and revising training manuals for new and updated software and hardware.
- Providing technical assistance to basic network issues (Switch / AP / DP).
- Providing technical assistance and documentation recording for CCTV.
- Standby Support as assigned or requested on when needed other than working hours.
- Other Ad-hoc duties as assigned or requested.
- On-Site Support / Remote Access Support to Malaysia entity for as assigned or requested when needed.
Job Requirements:
- Diploma with minimum 1 year of helpdesk experience.
- Hands-on experience in Basic Active Directory such as unlock user accounts, reset user passwords, and create user.
- Hands-on experience on Microsoft OS and Microsoft Office 365 would be an advantage.
- Ability to multi-task and work effectively as a team player.
- Ability to work independently in a fast-paced environment.
- Good communication and customer service skills.
