- To support and drive Bank’s Generative AI initiatives in improving Contact Centre operations, employee journey and overall customer experience.
- Ensure smooth delivery of Contact Centre system enhancements in Corporate Banking (such as CRM and telephony) and fixes through comprehensive testing.
- Preparation of test cases based on user requirements, executing cases, and collaborate with developers to ensure all issues are resolved before release.
- Strong ownership of assigned projects and ensure tasks are completed to meet project timeline.
- After office hours and weekend/PH work are expected to support releases during off-peak hours.
Requirements:
- Diploma or Bachelor’s Degree in Computer, IT, Engineering or Business equivalent.
- Good understanding in Software Development Lifecycle (SDLC) and AI.
- Proficient in productivity tools such as Microsoft 365, Jira, Confluence, Figma, etc
- Experience in Agile Project Management and Customer Service is preferred.
Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.
