• Participating in strategic and tactical planning discussions to continuously improve the salesforce.com platform
• Participating in integration designs and developments
• Configuring and maintaining the functional objects of Sales & Service Cloud
• Creating and managing workflow rules, data validations, triggers, and object customizations where required/appropriate
• Creating and maintaining reports and dashboards
• Customizing Object fields, page layouts, record types, searching, list views, etc., (which may include, where appropriate, using Lightning, Visualforce and/or Apex)
• Managing operational requests and assisting in the escalated resolution of support issues, working with diverse user groups when required
• Creating and maintaining system interface diagrams, functional designs, and technical specifications
• Proactively identifying production risks and creating actionable mitigation plans
• Participating in the Agile development process where applicable/appropriate
Job Requirements
• Minimum 2-4 years’ experience in Salesforce Administration with Force.com (Apex classes, triggers and Visual force) implementation experience
• Lightning components development experience is preferred
• Communities experience and Marketing Cloud knowledge is added advantage
• Deep understanding of Salesforce.com technical requirements, system configuration, user requirements and all related policies and procedures
• Experience working with workflows and triggers to automate tasks
• Experience in writing Apex Classes, triggers and Visualforce pages
• Ability to work/meet deadlines
• Excellent verbal and written skills
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