- Ensure to provide excellent customer service through phone, email, chat etc. in timely and accurate manner.
- Serve as liaison between customer support team, management and customer to improve customer service and business productivity.
- Help customers with complaints and questions and give customers information about products and services.
- Assist directly or route customers to the appropriate personnel assistance.
- Ensure customer satisfaction by meeting customer needs in courteous and timely manner.
- Track, follow-up and resolve customer’s outstanding issues in timely fashion.
- Develop customer service programs in order to provide outstanding service.
- Prepare documentation and reports on routine customer correspondence for future reference purpose.
- Assist in training peers on improving customer support service
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