Spa Esprit Group, established in Singapore in 1996, is a renowned beauty, lifestyle, and F&B brand with a diverse portfolio including Strip, Browhaus, and Tiong Bahru Bakery. With a mission to meet the lifestyle needs of the modern consumer, each of the nine companies within the group sets trends and values quality, value, and innovation. Operating globally with over 70 retail outlets in nine cities, including Singapore, New York, London, Shanghai, and Hong Kong.
JOB PURPOSE
Responsible for accepting inbound calls and enquiries in a competent, courteous, efficient manner and be the proactive point of contact for customers
CRITICAL ACCOUNTABILITIES
- To answer all customer telephone and enquiries accurately, consistently, and with confidence within agreed service time.
- Deal competently with customer complaints and take all possible action to resolve problems in a professional and customer-focused manner so to achieve customers’ full satisfaction.
- Using on-line systems to access data to answer customer enquiries within agreed service time.
- To take customer bookings for all products and services and accurately enter relevant booking data into the computer system, always offering the most suitable products and services to the customer.
- Provide technical information when required.
- Highlight opportunities and suggest solutions to improve work procedures, technology, and service.
- Maintain statistics for complaints & enquiries.
MINIMUM JOB REQUIREMENTS
- Good communication and interpersonal skills.
- Ability to change & adapt (high adaptability).
- Self-starting.
- People-centric.
- Able to take accountability.
