Position Summary:
The Network Engineer supports and maintains infrastructure operations; monitors infrastructure performance and resolution of technical problems. He/She leads high impact projects, prioritises and assigns tasks to ensure that team’s resources are used effectively and that infrastructure projects are implemented in accordance with plans and budgets. Able to identify and resolve highly complex or specialised issues that may require the establishment of new techniques and processes. Anticipates internal and/or external business challenges and/or regulatory issues; recommends improvements. He/She is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
Ability to apply a critical and analytical approach to resolving technical problems and works well with the team and is able to guide them to ensure infrastructure projects are well implemented.
Roles & Responsibilities:
Assist with infrastructure planning and design
• Assist with the planning and design of infrastructure systems
• Assist with the documentation of infrastructure design and planning activities and decisions
Support infrastructure operations
• Perform infrastructure operations activities such as installations of infrastructure systems according to design specifications
• Align infrastructure operations with agreed service agreement standards
Maintain infrastructure
• Perform activities related to ongoing maintenance of infrastructure
• Assist with the implementation of agreed infrastructure changes and maintenance routines
Optimise infrastructure performance
• Perform ongoing tuning and optimisation of infrastructure hardware and software components such as updates and upgrades
• Participate in infrastructure development activities
• Assist with infrastructure testing and implementation
• Gather performance and data usage statistics for capacity planning and reporting
• Assist with piloting of new tools, technologies, and/or processes
Resolve incidents
• Perform problem/issue identification and resolution
• Assist with simulation of user problems to resolve operating difficulties
• Follow up with users to ensure problem has been resolved
• Recommend system modifications to reduce user problems
Requirements
• Bachelor in Computer Engineering or relevant
• At least 5-6 years' of experience in the Network Management and Support Services.
• Strong knowledge and experience in supporting Cisco Switch, Cisco Router, Fortigate Firewall, Palo Alto Firewall, ClearPass NAC, F5 VPN, IPS, WLC, Access Point and VSS/VLAN Architectures.
• Previous working experience in Network Support in the areas of wireless, wired, and VPN.
• Relevant Network certifications such as CCNE or CCNA is desired.
