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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Guest Service Executive (Call Center Agent) Permanent Night Shifts
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Guest Service Executive (Call Center Agent) Permanent Night Shifts

Marina Bay Sands Pte. Ltd.

Marina Bay Sands Pte. Ltd. company logo

JOB SCOPE

  • Be customer centric with internal and external guests via all communication channels.
  • Deliver high touch experience that is aligned with Company Service Strategy to all guests.
  • Tackle first level complaint with a pleasant disposition.
  • Agility to handle services and requests effectively & efficiently.
  • Apply logic in guests challenges and proactively offer/discuss resolution with a Manager on Duty.
  • Up-to-date with hotel information of events/activities to provide accurate information in a timely manner.
  • Responsive to emergency situations in according to hotel guidelines.
  • Contribute to achieve individual and team KPIs.
  • Support other responsibilities that may be assigned from time to time.

JOB REQUIREMENTS

  • Minimally GCE ‘O’ Level, Nitec or higher.
  • Customer centric attitude and work well under pressure.
  • Compose in handling complaints and emergencies.
  • Ability to multi-task and comfortable with applications and technology.
  • Excellent telephone etiquette.
  • Effective communication skills, both verbal and written.
  • Permanent Night Shifts, subject to changes depending on operation needs.
  • High collaboration and adaptable to changes in a dynamic environment.
  • Mature, meticulous, resourceful, organized and able to work independently.
  • Work is subjected to change to meet business/operational need.
  • Able to work in front of computer and sit for extended periods of time.
  • Must be fluent reading, writing and speaking English & Chinese as the successful candidate will be required to liaise with Chinese / English speaking guests.

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