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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Customer Service Executive
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Customer Service Executive

Makino Asia Pte Ltd

Makino Asia Pte Ltd company logo

Job Description:

  • Coordinate and process administrative activities for customer service parts ordering.
  • Supporting MA group internal, ASEAN, US, EU, and Global market needs.
  • Liase with vendors and MA SCM for parts ordering and fulfilment.
  • Liase with internal customer engineers for parts number, drawing, and technical aspect of requirement.

Responsibilities:

  • To achieve SPC part sales goals in order to fulfil business needs and support company growth.
  • Familiar with the roles and responsibilities of customer service coordinator roles for order desk.
  • Adhere strictly to job process defined by Makino's QEHS policy to achieve to Makino quality standards.
  • Enhancement of spare parts from quotation to ordering and shipment in terms of price, response and lead time.
  • Assist in spare parts pricing management and to provide weekly / monthly quotation, purchasing, sales and shipment report.
  • Perform accurate update of parts in / out of system and to ensure safety stock availability.
  • Filing and documentation of all spare parts sales related in terms of ISO management.
  • Co-ordinating with Finance in terms of payment, shipment and PGI related.
  • Share knowledge with relevant people to help create a knowledge bank and learning organization.
  • Mentoring and guide junior service coordinators.

Requirements:

  • Diploma / Degree in Business Admin, Supply Chain Management or equivalent
  • Minimum 3 years of working experience with data entry, order processing related skills.
  • Proficient in computer literate and administrative skills.
  • Familiar working experience with Freight Forwarding Procedure and concept.
  • Fast learner and agile, able to adapt to dynamic work environment.
  • Able to work independently and self-motivated.
  • SAP system knowledge will be considered for top priority.
  • Able to understand technical drawing and specification will be added advantage
  • Able to work in a fast paced and challenging environment.
  • Fluent in English and knowledge of Chinese will be an added advantage.
  • Good and effective communication skills.

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