Job Description
• Account manage and administer staff claims.
• Generate and provide monthly reports/stats to Payroll/Finance for processing of payments and/or recovery.
• Validate and deliver accurate and quality claims timely.
• Develop and review SOPs within scope and exercise independent analysis and judgement when executing the SOPs.
• Use technology or data analytics to improve productivity and processes, and support SOPs review.
• Recommend and streamline work processes improvements, including system enhancements, to enhance efficiency and effectiveness.
• Manage the outsourced claims processing vendor and review the claims reports submitted.
• Conduct random audit of the claims and investigate and address the abnormalities.
• Provide prompt and follow through advisory and customer service to the colleagues and forge closer partnership with the stakeholders.
• Participate in ad-hoc projects, where necessary.
Requirements
• Meticulous, responsible, and detail oriented.
• High level of initiative, independent with strong problem-solving skills.
• Preferably to have experience in HR related field.
• Team player and able to work well under pressure and tight deadlines.
