Liaison between clients, overseas office/agents and internal department to ensure smooth handling of seafreight shipment Primary responsibilities.
• Responsible for managing and coordinating Sea Import shipments.
• Ensure customer requirements are met and documentation is accurate and precise.
• Ensure Fully Compliance on Workplace Safety & Health Procedure
• Ensure completing the task or duties assigned with accuracy by continuously monitoring and managing costs, timelines and service quality.
Duties / Scope of work
• To ensure accurate and timely production of relevant import documentation and declarations (eg. HB/L, MBL, manifest, pre-alerts), customs declaration, Trade-net operations.
• Perform general shipping functions including system data entries.
• Coordinating and resolve shipment issues
• To communicate efficiently with customers, shipping lines, transport team, trucking partners and overseas offices in order to ensure smooth pickup/ delivery of the shipments.
• Ensure customer requirements are meet, customers are up-to-date on their orders and documentation is accurate and precise.
• To ensure related charges are billed and collected timely from the consignee or its agent
• Ensure all transactions are handled in an accurate, complete and timely manner
• To effectively follow up with CFS warehouse/oversea offices on any shortlanded, damaged or discrepancy cargo
• Answering to customer's inquiries and handling customer's complaints.
• Preparing of payment vouchers, verifications of vendor costings, closing of all shipment files and filling of documents.
• Any other task assigned by the superior
• Interface with multiple parties including customer, warehouse, carriers, depot, trucking, insurance, customs clearance etc based on shipment requirements
Qualifications
Minimum Diploma or higher Knowledge in freight forwarding, import procedure or permit declaration.
Possesses excellent communication and interpersonal skills.
Willing to work OT if required.
Able to perform in fast-paced environment and meet deadlines.
Able to start immediately or on a short notice
Possess good analytical skills and team player.
Able to work with initiative
